Privacy Policy

Roc-Pit Equipment (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or communicate with us via phone, SMS, email, or in person.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name
• Email address
• Phone number
• Mailing address
• Billing or transaction details
• Equipment inquiry details
• Service or parts request information

Automatically Collected Information

When you visit our website, we may collect:

• IP address
• Browser type
• Device information
• Pages visited
• Cookies and analytics data

2. How We Use Your Information

We use your information to:

• Respond to equipment inquiries
• Provide quotes
• Schedule service appointments
• Process parts orders
• Coordinate delivery
• Communicate regarding purchases or services
• Improve customer support
• Send SMS communications related to an inquiry or existing business relationship

We use your information to:

3. SMS Messaging & Mobile Information

If you provide your mobile phone number, you consent to receive SMS communications from Roc-Pit Equipment regarding:

• Equipment inquiries
• Service scheduling
• Order updates
• Parts availability
• General customer support

Message frequency varies. Message and data rates may apply.

You may opt out at any time by replying STOP.

You may request assistance by replying HELP.

Mobile phone information will not be shared, sold, rented, or transferred to third parties for marketing or promotional purposes.

4. Information Sharing

We do not sell or rent personal information.

We may share information only with:

• Service providers assisting with operations (e.g., payment processors)
• Financing institutions at your request
• Legal authorities when required by law

All service providers are required to protect your information.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the Internet is completely secure.

6. Cookies

Our website may use cookies or analytics tools to improve user experience. You may disable cookies in your browser settings.

7. Your Rights

You may:

• Request access to your personal information
• Request correction of inaccurate data
• Request deletion where legally permitted
• Opt out of SMS communications at any time

To exercise these rights, contact us:

Email: roc-pit@rocpitequip.com

Phone: 630-715-1221

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

10. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

11. Contact Information

Roc-Pit Equipment

Elburn, Illinois

Email: roc-pit@rocpitequip.com

Phone: 630-715-1221